Please send us an email when there is a repair.
Our email address for repair is [email protected].
Please mention the following information in your email:
Example
Official information by: NSW Fair Trading
There are two types of repairs: urgent repairs and non-urgent repairs.
In both circumstances you should contact your landlord or real estate agent first. If you require urgent repairs and you can't contact your landlord or agent, then you can contact a repair person yourself - see your residential tenancy agreement for approved or preferred tradespeople to use - and have the costs reimbursed up to $1,000.
Urgent repairs are for any issue that threatens a property's structural integrity, poses a risk to lives, makes a property unsafe or insecure, or prevents access to essential services.
Under the NSW residential tenancy laws, an 'urgent repair' means:
This rule does not include work needed to repair premises that are owned by a person other than the landlord or a person having superior title (such as a head landlord) to the landlord.
Smoke alarms are also considered 'urgent' to ensure they are working, but there are different rules about their repair. Get more information about repair and maintenance of smoke alarms.
The tenant must notify the landlord or agent of urgent repair needs straight away.
If the landlord or agent does not fix the problem then tenants need to refer to their tenancy agreement to get details of approved repairers. Tenants can then follow the steps to getting urgent repairs done.
Tell them – in writing if possible – about what needs fixing.
Follow up any conversations in writing.
Keep a copy of any correspondence or conversations as evidence.
If your landlord or agent cannot be contacted or is unwilling or taking too long to arrange repairs, check whether your lease includes details of a preferred tradesperson.
Get the repair work done by a licensed tradesperson, preferably one that has been recommended on your lease.
Your landlord or agent may not have to reimburse you for the cost of the repair if:
Make sure you send written details of repairs, including receipts for the costs, so you can get repaid.
You can get repaid for the cost of the work up to $1,000. Your landlord or agent must pay you back within 14 days of your notice.
Non-urgent repairs are those that do not need fixing right away. For example, a broken cupboard or a cracked glass window. They are not threatening the property's structure or endangering lives, but will need to be done to keep the property in reasonable condition.
